|
Generic
Problem-Solving Model
| Step |
Characteristics
|
| 1. Define the problem |
- Differentiate fact from opinion
- Specify underlying causes
- Consult each faction involved for
information
- State the problem specifically
- Identify what standard or
expectation is violated
- Determine in which process the
problem lies
- Avoid trying to solve the problem
without data
|
| 2. Generate alternative
solutions |
- Postpone evaluating alternatives
initially
- Include all involved individuals in
the generating of alternatives
- Specify alternatives consistent with
organizational goals
- Specify short- and long-term
alternatives
- Brainstorm on others’ ideas
- Seek alternatives that may solve the
problem
|
| 3. Evaluate and select an
alternative |
- Evaluate alternatives relative to a
target standard
- Evaluate all alternatives without
bias
- Evaluate alternatives relative to
established goals
- Evaluate both proven and possible
outcomes
- State the selected alternative
explicitly
|
| 4. Implement and follow up
on the solution |
- Plan and implement a pilot test of
the chosen alternative
- Gather feedback from all affected
parties
- Seek acceptance or consensus by all
those affected
- Establish ongoing measures and
monitoring
- Evaluate long-term results based on
final solution
|
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